Is it just me or has someone else also seen this issue. When I copy an image from a storyline file and paste it in another story file, all I see is the placeholder for the image. The image does not appear. Is this a bug or is there something wrong in my installation of storyline. - Payal

Ok seriously staff, for once be OK with your customers. THIS. IS. 9. YEARS. BUG. 9. 9. YEARS. In 4 different versions of your software! Do your job and fix it! In very first place everyone of us, customers, users, want bug free software, not new (and sometimes broken also) functions, just... please, can everything work as it should? Can once you please not ignore things your users are reporting you? Here's my insight. I hardly think that is the image itself problem. I've started with 4 story files. 1st and 2nd are based on the same story file (I've done 1st first, then copied and made it as separate 2nd project), 3rd is some other project, 4th is fresh project. I can easily copy anything from project 3rd and 4th to any other project - no problem. I can copy images from 1st OR 2nd to project 3rd and 4th. I CANNOT COPY ANY IMAGE BETWEEN 1ST AND 2ND. It always ends with 'blank' placeholder. Something in the original project file went wrong, and made it for 1st and 2nd story file unable to copy images between them. To test further - I've duplicated the 3rd non-problematic story file. I can easily copy images between them 3rd and 3'rd story. Let's dig deeper. I've deleted everything from 3'rd file (the duplicated one), saved it, reopen and... you probably guessed right - everything I try to copy from original 3rd project is now blank in 3'rd project. So I went even deeper. Once again duplicated 3rd to 3''rd. I've found the screen where there's a picture only once used in the whole project. I've deleted it in 3''rd. Saved, reopened. Now I copy that one instance of image from 3rd project to 3''rd. IT COMES BLANK. Every other image copy alright. So to check it once and for all, I do fresh Untitled project 1 (UP1) and paste random two images on two different screens. I duplicate it to UP2. I delete slide with picture in UP2. Save, reopen. I can copy Image 1 (undeleted) from UP1 to UP2. I cannot (blank placeholder) copy Image 2 (the one I deleted in UP2) from UP1 to UP2. Conclusion: When you have particular image X in your story file, and you delete it from whole project and after that you try to copy that image once again into your story file from another story file, it will produce blank placeholder instead of the desired image. Some information of the image must stay inside the story file after deleting and software goes crazy when you try to recopy it inside. After deleting the second image from UP2, I've extracted .story file using 7zip. In story/media folder there is our deleted picture, the thumbnail and normal one. Deleting it and repacking the story file however doesn't solve the bug. Won't dig deeper as that's not my job. Exception: Using my 1st and 2nd project from the beginning (not the fresh UP1 and UP2), where 2nd is newer project and has some new assets inside which wasn't present in 1st, I still come across blank placeholder when try to copy fresh image from 2nd to 1st. To pin this down took me 30 minutes and another 30 to write down that post as clearly as I could do... you had 9 years. Can you please at least eliminate that bug? AND PLEASE, don't try "submit support ticket" me. I know that post is in a little aggresive tone, but seriously I'm tired of "submit ticket" excuse in every other topic, when users which pay not a small amount for your application get flushed down with "submit ticket" when reporting any kind of bug. Looking forward to your answer.

This is really just a rudimentary request. The only workaround, which is importing slides from different projects, is a clumsy solution and adds multiple steps to a simple copy/paste or drag/drop need. The issue is becoming even worse when the image to copy/paste is an image with separate states. There has to be a way to fix this long standing issue.

I have seen this as well, Payal. The only way I've seen to get around this is to import the slide from one story into another. The images seem to consistently come in this way.

Ok...so my storyline installation is ok... I see what you are saying. I currently import the image from my folder. But is this not a bug that should be corrected if possible. I mean at times we do re-use elements from one file to another - only some elements and not all. So copy pasting images should be possible between two story files.

I agree, it's a bug. I think this used to work.

Copy/Paste Images from one story to another

88 Replies

LeslieMcKerchie
Staff
11 years ago
Glad to hear it Jaimie! Thanks for popping back in with an update.
NicholasCaris
Community Member
10 years ago
This issue has re-appeared in the latest update 8: 1605.515 . Can anyone else confirm ?

-NC
- WendyFarmer
  Super Hero
  10 years ago
  Which issue Nicholas the copy/paste issue or the can't open a second instance of SL?
  
  Also Update 9 of SL2 has been released
  - NicholasCaris
    Community Member
    10 years ago
    Thanks for the response Wendy. Opening a second SL2 is fine, the copy/paste isn't working. I will try the update and report back.
    
    -NC
AshleyT-Pollard
Staff
10 years ago
Hi Nicholas,

It looks like you resolved your issue in this thread.
LeslieMcKerchie
Staff
10 years ago
Thanks Nicholas. Just let us know if you continue having difficulty.
LeonoraBular820
Community Member
10 years ago
I was able to copy and paste slides yesterday.
LeslieMcKerchie
Staff
10 years ago
Hi Leonora!

Are you utilizing the latest update to Storyline 2, which is Update 9? This will also repair your software as the functionality is working for me. Just let me know the result.
LeonoraBular820
Community Member
10 years ago
It's working now.
LeslieMcKerchie
Staff
10 years ago
Glad to hear it Leonora. Thanks for the update.
BobMcVety
Community Member
9 years ago
This issue of not being able to copy an image from one .story to another just popped up for me. I only get the placeholder in the second file. I uninstalled and reinstalled and am on Update 10. Any ideas?
- WendyFarmer
  Super Hero
  9 years ago
  Hi Bob
  
  try updating to the latest SL2 update11 and see if that makes a difference. I do this process all the time and haven't had an issue.
  
  Do you have both .story files on your local drive and not from on a network drive - that can sometimes cause issues.
BobMcVety
Community Member
9 years ago
Thanks, Wendy, for the quick reply. I actually am on Update 11 (October 2016). I do have both on my local drive. Not sure what is happening...I've been able to do this without problems until just this week.
- WendyFarmer
  Super Hero
  9 years ago
  Then I would do a SL2 repair and see if that works - if not, you may need to log a ticket with Articulate support engineers to help you out.

Forum Discussion

Copy/Paste Images from one story to another

88 Replies

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