Forum Discussion

CandaceGroff-8a's avatar
CandaceGroff-8a
Community Member
3 years ago

Cornerstone LMS new version stuck processing

Hello! I have just started using Cornerstone. I am running into this issue when trying to upload a new version of a course, it gets stuck processing forever, all day, until the next day it clears ou...
rise 360
LauraNedved-1fe's avatar
LauraNedved-1fe
Community Member
2 years ago

There is a work-around for this issue.

Are you running on a VPN? If so, the way to get past this is to copy the published file to your local drive and upload from there (per I.T.).

  1. Create a local folder: Windows (C:) > Articulate Local
  2. With Cornerstone Content Uploader open, copy your file into this folder.
  3. Then disconnect from your VPN and drag the file over to Cornerstone Content Uploader. It should finish without delay.
  4. Then remember to reconnect to your VPN.