Forum Discussion
Corupt message when publishing a Replay video
I am having real trouble publishing a video i have created on Replay. It kept coming out of Replay when i was publishing, and saying the file was corupt, or the pathway, how can i establish which part of the video is corupt?
I have now deleted the video, and have attempted to recreate this in stages, and have come across the same issue, can you help?
Hello Rachel,
Sorry to hear that you ran into this snag. Would you be willing to upload a copy of your project file here or in private by opening a support case so we can take a look at it? We'll delete it when we're done troubleshooting.
Additionally, if you would like to recover content from a corrupted Replay 360 project file, here's how you can extract the videos from the project file:
1) Download and install 7-Zip. It's a free extraction tool. https://www.7-zip.org
2) Right-click your Replay project file, scroll to 7-Zip, and choose Extract to <name of your project>.
3) A folder with the same name will be created in the same location as your project file. Open it to see the extracted contents. (You won't be able to decipher or use some items.)
4) Open the "replay" folder and then the "media" folder. Your videos are stored here. You might need to change the file format for each video from *.bin to *.mpeg.While there is no single specific causes for file corruption, you can check out this article which details some steps that you can take to reduce the risk of encountering corrupted data.
