Forum Discussion
Course completions not recording for some users
Hi Margaret! Thanks for letting us know some of your learners are seeing completion issues with their Storyline 3 courses. Can you help me with a few more details?
- Is this a problem you've been able to reproduce in your own testing?
- What web browser are those learners using when they run into this issue?
- How long ago did you notice this problem? Is it a recent issue?
Is this a problem you've been able to reproduce in your own testing?
No. I've done an analysis of the SCORM package data, and the issue occurs in about 18% of attempts to complete the course. We have not been able to replicate the issue. We can report, however, that it is occurring in different physical locations across the country.
What happens is that the training stops communicating with the LMS. The learner is able to proceed through the training, "submit" answers to the quiz, reach the results slide showing a passing grade, but the results are not recorded. In many cases, there's no evidence that the learned spent more than a couple of seconds in the training or interacted with the quiz at all, but these same learners can produce screenshots of the result slide.
What web browser are those learners using when they run into this issue?
Our training help desks do not gather this data, but directions to use chrome are plastered on the LMS home page, and in every help desk response I've seen. Only 17 complaints out of the nearly 900 failed attempts have reached my desk. From those, I have ascertained that most people were using Chrome, some were using IE, some were using firefox. Learners have completed the course using all three browsers, as well.
Chrome is the default browser for the organization, but many users are not sophisticated enough to resist Windows' efforts to push them to IE or Edge.
How long ago did you notice this problem? Is it a recent issue?
The course was released on 10/1, and there have been issues since day 1. The failure rate has been consistent around 18% since day 1. To simplify the course, we took out the quiz from question bank and just added individual quiz question slides. There are no large files (no animations, no video, no audio).
It's not the Chrome 80 XHR issue - the patch for that was released last year.
Any advice/thoughts are most welcome.
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