Forum Discussion

JadeLiang's avatar
JadeLiang
Community Member
5 years ago

Course completions not recording for some users

Hello everyone! Our organisation uses SAP SuccessFactors as our LMS and for the past several months (since mid-May 2020), we have experienced issues where course completions are not recording for so...
rise 360
shilpakotecha's avatar
shilpakotecha
Community Member
4 years ago

Hi Please please some one help with this issues has been going on for ages. We recommend users use Google chrome for all Rise eLearning. This has been a consistent problem we cannot recreate and is so random and extremely frustrating. We use Kallidus and they say its an articulate issue and Articulate says it is a Kallidus issue being sent from pillar to post

All routes explored exit button, scormcloud test, logging cases name it . Kallidus say moving onto LEARN the new version should solve it. Anyone out there can shed a tinge of light. We love Rise but this is issue is not helping  gain the trust of the stability of the authoring tool.  

  • CNavarro's avatar
    CNavarro
    Former Staff
    4 years ago

    Hi Shilpa, sorry you are experiencing issues with your Rise 360 courses with your LMS Kallidus. I can see that you had a support case with Robert, and he sent you a couple of steps to try, have you tried them out? Feel free to share Kallidus' findings with Robert, so we can work on this together and figure out what is causing the issue.