Forum Discussion
Course Content Not Displaying on iPhone
Hello! I am new to Storyline 2 and working with my first LMS implementation. We are attempting to publish courses (very basic - read slides and take a quiz) and make them available to our users on their mobile devices in addition to at their desks. We have played around with a lot of the settings based on various threads we've read, but I haven't yet found a combination that works correctly. We can get the courses to launch just fine on android devices, but on iOS devices the player will load fine, the buttons work and as the user advances we can see that it's advancing in the menu, but the actual content area is blank.
We've tried uploading a sample course to scorm cloud, but there we are experiencing this same issue on both iOS and android devices.
Here's what how we're publishing currently:
- In the player settings we've gotten the closest by choosing "Resize browser to optimal size" and "Lock player at optimal size" with the "Launch player in a new window..." option deselected.
- When publishing we are publishing for LMS and selecting the "Include HTML5 output" option and deselecting the option to "Use Articulate Mobile Player for iOS or Android"
- We are currently publishing for SCORM 1.2 (2004 adds some very unattractive html code to the player window in our LMS). Tin Can is not supported by our LMS.
Any help would be greatly appreciated!
17 Replies
Huge, huge thanks to Mike B for the assist - after getting the latest update installed last night, I was able to successfully publish a course and view it on iOS! We are very relieved and appreciative of the help.
Glad that fixed the problem!
Good Morning. I have this issue with a course published using Storyline 360, Scorm 2004 V2, and posted to Workday LMS. The program is automatically updated, and the player's settings are OK. Any help will be appreciated, as right now, it works on a desktop but not on iPhones.
Hi Martin, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you have viewing your published LMS course on an iPhone.
I would test your course in SCORM Cloud, as it's an industry-standard testing engine, and free to use. Here's a step-by-step guide on how to do that!
If it works as expected in SCORM Cloud, I advise you to reach out to your LMS for their recommendations and additional information.
If you still see the same behavior in SCORM Cloud, my suggestion would be to open a support case here so that we can take a closer look at your settings.
So I tested the content on an iPhone on Scorm cloud, and the same behavior is observed but only on iPhone. No Android or desktop is having an issue. I will open the case as you suggested.
Thanks Martin for sharing those additional details!
I see the case you opened with our Support Team, so you can expect to hear from them via email shortly!
