Forum Discussion
Course gets stuck on load if HTTP USER AGENT is iPad (with pics, scormcloud link, story file)
I have courses that are having problems loading on an LMS iOS app on iPad which uses Webview. After rounds of troubleshooting I discovered that even a newly published blank course using Articulate Storyline 3 would also trigger the problem.
Furthermore, I didn't need to use an iPad to replicate the issue. I could just use a "HTTP User Agent switcher" browser extension on Google Chrome. I changed my user agent to Safri iPad, in full being: Mozilla/5.0 (iPad; CPU OS 12_0 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0 Mobile/15E148 Safari/604.1
Try it here:
https://app.cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=bfbcc6ce-f393-4c51-83ab-a4733d524270
The story file was created simply by choosing "New Project" and then saved. U can download the story file here: https://we.tl/t-0u16WxNE10 (valid for 7 days)
yes I have the same result, with "User Agent switcher -> ipad OS" no click possible
Have you checked it with modern player?Update: same with "iOS iPhone" and "Android Tablet"
Jürgen
Yeah I did try Modern player after I posted. Modern player works.
the next step is downgrade storyline und use classic player again
if version 3.65 is working, Articulate has to rollback the monthly update
open a support ticket, this error is critical
https://articulate.com/support/contact/360-teams
with all infos - it seem that Articulate hat to release an unplanned patch
Jürgen
