Forum Discussion

DeborahShapiro's avatar
DeborahShapiro
Community Member
3 years ago

Course not allowing a resume - the cursor just sits and spins

I have tried everything to get this course to work; funny thing is that 2 out of the 4 courses - built exactly the same- work well. 2 courses will, when exited prematurely and then resumed, show t...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi Deborah, Janelle, and Lisa!

I have some great news to share. We just released another update for Storyline 360. In Update 72, we’ve included important fixes and new features.

One of the fixes we’ve included is:

Learners couldn't resume courses using the classic player unless they maximized the window before clicking the resume option.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

  • LisaGuhanick's avatar
    LisaGuhanick
    Community Member
    3 years ago

    Thank you. The update resolved the resume issue for our courses.

  • JanelleRosso's avatar
    JanelleRosso
    Community Member
    3 years ago

    It resolved for us too! Thanks!!!

    Janelle Rosso
    Senior Instructional Designer, Learning Solutions
    Mobile: 503-997-5647
    GP Strategies Corporation
    www.gpstrategies.com

  • KellyKung's avatar
    KellyKung
    Community Member
    3 years ago

    Hi Kelly, great name! :)

    Quick question, we have a few courses that could not be resumed in our Saba LMS.  When we tried to replicate the issue to baseline our current Storyline build of 3.67.28569.0 to the new 3.72 build.  We can not replicate "resume" issue at all.  Was there something specific to the learner's Chrome/Edge version at the time they launched and left the course (that was compiled with a prior version of Storyline)?