Forum Discussion
Course resets after completion despite resume settings in Player
Hi, my team is facing an issue in which all our courses, after being completed by students, completely reset.
Our courses all have Restricted menu navigation so that users may not jump ahead, but ...
Hi Leslie,
These two are actually different issues. I replied to this thread because the latest issue I encountered is similar to this one. The problem I posted about in the Cornerstone thread is related to a user getting stuck on a random page.
In this case, the user is able to get to the end but even if they have unlimited attempts to retake the final quiz we've set up and they've failed it, exiting the course while on the Result slide refreshes the course and brings them to the beginning once the decide to resume. It doesn't give the user an option to either resume or restart the course.
Thanks for those details, Nicole. That behavior might make sense if learners passed the assessment, but I would expect them to return to the results slide with the option to resume after failing and exiting.
With your permission, I'd like to take a look at your .story file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting!
