Forum Discussion
Course resets after completion despite resume settings in Player
Hi, my team is facing an issue in which all our courses, after being completed by students, completely reset.
Our courses all have Restricted menu navigation so that users may not jump ahead, but ...
Hey Amy! Sorry you're running into trouble! The cases mentioned earlier in this discussion are about a slightly different issue, so let's start fresh.
It sounds like your learners are completing the course then exiting. Upon resuming, they are brought back to the first slide in the course. Does that sound right?
Are you also seeing this behavior in SCORM Cloud? Testing your output in another LMS environment will help to nail down the cause of the issue.
We'd be happy to help with that testing! If that works for you, send your unpublished Storyline file to us here. We'll delete it when we're done testing.
Hi Alyssa!
Thank you for the reply, yes that is exactly it, once they have completed the course when they launch it again to refresh the course they are sent back to the first page and unable to move freely, having to complete the course each time to get to the page they want.
I've now tested it in SCORM Cloud and replicated the same behaviour so I have sent the storyline file over for testing.
Thank you very much for your help!
Hello I am dealing with this exact same problem. Is there a solution and if so can you please share?
Hi MinaHussaini-c8!
Sorry to hear your Storyline course isn't performing as expected!
A helpful first step is to test how the course behaves in an LMS test environment, like SCORM Cloud. If the same issues can be observed when testing with SCORM Cloud, please share the .story file that's giving you trouble. Feel free to upload a copy here in the discussion or privately through a support case.
However, if the behavior described cannot be observed in SCORM Cloud, I suggest connecting with your LMS support so they can take a closer look into this issue.
