Courses developed in Rise losing learner's progress

Hi JasonWright2​,

Sorry to hear that your LMS is not recording completion status as expected.

From what you’ve described, there isn’t anything in Rise 360 that would cause learners’ progress to reset or show as partially complete after reaching the end of a course. Rise tracks completion based on the criteria you’ve set, and once those requirements are met, it sends that completion status to the LMS. How an LMS interprets and displays that data is reliant on the LMS itself.

Learner progress appearing “unticked” or not being recorded typically points to how the LMS is receiving, storing, or resuming SCORM data.

A helpful next step would be to test the course in SCORM Cloud. This is a neutral environment that can confirm whether the course is reporting completion correctly outside of your LMS. If the course tracks as expected there, it would indicate that the issue is likely related to the LMS configuration or how it’s handling SCORM data.

However, if you're seeing the same issue in SCORM Cloud, we're happy to take a closer look at the affected Rise course. You can share a copy with us privately, through a support case.

Let me know how it goes!