Courses won't upload to review

After spending an hour and a half troubleshooting and trying every solution I could find in these discussion threads, I finally found a solution. Since the problem is with the internet connection, I unplugged my router and modem, waited a minute and plugged them back in - FINALLY, Articulate was able to Publish again! Hope it's helpful for others.

Note: If you're working somewhere that you don't have access to the modem and router, try publishing from home or a coffee shop.

Thanks for submitting a case as well, Diana.

I appreciate the update, Heather. Glad to hear that it's working for you now.

Thanks for popping in to share your experience and solution, Peter.

For anyone following along, we are currently experiencing some degraded performance including Review 360.

Please be sure to follow along and subscribe to our status updates here.

Hi Joel,

Thanks for reaching out and letting us know that you ran into a similar issue and that Peter's solution helped you.

I took a look at the support cases filed for users above and most of them were related to a specific incident. We have a status page here if you'd like to subscribe.

If you find yourself running into an issue again, please reach out to our support engineers to investigate what's happening. 

I am facing the same issue. I have tried to publish a course repeatedly and it is still showing me an error about the internet connection. I have switched to a better connection but the error still persists. I tried all the options mentioned above. Even after updating Articulate, I am unable to publish it. Please help.

Hello, Shreya.

Thank you for creating a support case with our team. I see you're working with my teammate Angelo and he has sent you a few steps to try. 

If you have questions on those, please reach out to Angelo through the case.

Hi Articulate Team.

I am unable to generate 360 link from my ID. getting the same error. Kindly check and resolve asap.

Thanks Priyanka

It's sad that no one has yet figured out this issue. The same thing happens to me, periodically. And there is nothing wrong with my internet connection.

I've found yet another workaround because Articulate can't or won't solve the problem. When this happens, I open up a new SL file and import the slides from the offending file into the new file and then I upload the new file. This seems to work. I've also discovered this problem happened after I added a Word document to Resources. When I removed the document, it uploaded to Review 360 just fine. I hope that helps.

Hi Wendy,

Thank you for sharing your workaround with the community!

I'm sorry to hear that this issue is still happening periodically. I understand how frustrating that can be when trying to get your work done or when working on a deadline. If you experience this again, please feel free to share the course with us here or privately in a support case so our Support Engineers can do further testing. We'll delete it from our systems once troubleshooting is complete.