Forum Discussion
Crashing constantly when trying to Preview or Publish - now missing audio and video
Project: A 50 slide PPT course, which includes a Quizmaker quiz and audio narration. It also includes 48 required ASL videos to accommodate our employees who are Deaf/HOH. As you can imagine, this m...
The crashing problem has continued on another project. Three times I've tried the same process of creating a new project and binging the slides in with all clip art, icons and smart art converted to shapes and pictures, then re-importing audio. Still is hanging up in the publishing phase at 'removing temporary files'. Since I'm obviously not getting to the root cause of this issue, I will submit a support case.
Hello Karen,
Good call on opening a support case. I can see that my colleague Robert is working with you on identifying the root case of the issue. Let us know through the support case if you need anything else!