Crop tool in Storyline 360 is not working correctly

Hello Yoann,

Thank you for sharing what you are experiencing and those helpful videos.

We do have an open issue specific to cropping rotated images. I've added this conversation to our report to share updates with you here in the future.

We have two possible workarounds in the meantime:

• Crop first, rotate later.
• Rotate the image, save as a picture and delete it from the slide. Then reload it and crop it.

https://360.articulate.com/review/content/edc5d1eb-6b22-4ccf-bf4c-cab494d5a002/review

Storyline is moving the picture inserted automatically for them to fit the slide 
If you do not move it after insertion : crop tool works

If you move it after insertion, not working. See video

I suggest sending the file and the recording to the support team, so they can resolve if it's a bug (it sure looks like it).

https://articulate.com/support/contact/case

I find when I import an image, it appears rotated in Storyline. The original is not rotated. I have to rotate the image back to the correct orientation. I have difficulty cropping these images as the crop tool behave erratically.

Hi Sue,

Thanks for reaching out! I understand that you are having issues with importing and cropping images in Storyline. I’m happy to work with you to figure out why these things are happening!  I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.

• Which version of Storyline are you using? I am using Storyline version 3.76.30446.0.
• Is this happening with more than one file or is this the only one? If it happens with more than one file, are there any similarities in those files like the type of image, size of the image, or where they were imported from?
• Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.

I’ve attached a Story file that I created in Storyline 360. I was able to import and crop the image properly. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?

I look forward to your response!

this import problem happens, if in the metadata of the image

• orientation != "Horizontal (normal)"

example:

storyline does not process this orientation info during import*, so you have to manually rotate

to avoid the storyline error, you can

• open such an image in any other image editor (Photoshop, IrfanView ...)
• save the image as jpeg (quality 100)
• open the result in storyline

* tested with SL 3.76

Bumping this because it's still an issue, 2 years later. I am also importing an image that is NOT rotated, then once rotated, you can't crop. Why is it importing it rotated?

Cropping seems to make the image either move out of frame, resize, or flip horizontally completely out of the crop frame. Please escalate this known issue.