Forum Discussion

JoannaEsparza's avatar
JoannaEsparza
Community Member
24 days ago
Solved

Custom blocks not saving

Hello, I've been trying to utilize one of the comparison custom blocks for one my SOPs however I noticed that the blocks are not saving and keep changing the information that was inputted. Is there a...
rise 360
  • EricSantos's avatar
    EricSantos
    24 days ago

    Hi JoannaEsparza,

    Thanks for checking in! There was a temporary issue yesterday that caused text edits in Rise 360 Custom Blocks not to save correctly. The problem has since been fixed.

    Please refresh your browser to make sure you’re using the latest version of Rise 360, then try editing your custom block again. Everything should now save as expected.

    If you still notice the issue after refreshing, please let us know here or reach out through a support case so we can take a closer look.

EricSantos's avatar
EricSantos
Staff
24 days ago

Hi JoannaEsparza,

Thanks for checking in! There was a temporary issue yesterday that caused text edits in Rise 360 Custom Blocks not to save correctly. The problem has since been fixed.

Please refresh your browser to make sure you’re using the latest version of Rise 360, then try editing your custom block again. Everything should now save as expected.

If you still notice the issue after refreshing, please let us know here or reach out through a support case so we can take a closer look.