Forum Discussion

JoDynon-f2c6d08's avatar
JoDynon-f2c6d08
Community Member
4 years ago

Custom labels - in a team

I've used Rise for a long while, but newer to working in/leading a larger team. Is there a way to create a custom label set that can flow through to everyone in the same Articulate Team? Current...
rise 360
NinaBerggren's avatar
NinaBerggren
Community Member
2 years ago

Hi, 

I work in a Team in Rise and have done some customized labels. I want to make it possible for my colleague in the Team to use the same customized labels. I have then exported my labels as XLIFF files and gave them to my colleague who imported them as XLIFF files in her settings. But it does not work. Why dose it not work? What are we doing wrong? 

Can some one please help me :-).

Thanks in advance.

Nina 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Nina!

    Sorry to hear you've run into this setback! I'd be happy to help!

    Just to confirm, did you and your colleague follow the process outlined here when exporting/importing the custom labels? Also, it would be helpful to see a copy of the XLIFF files and test the behavior on our end. Would you be comfortable sharing that here in the discussion or privately through a support case?

    We'll delete them from our system as soon as troubleshooting is complete!