Dark mode inverting white text to appear black

Hi Jared,

Thanks for reaching out and sharing what your user is experiencing with your course.

I've published the .zip file in SCORM Cloud so that you can have them re-check and let us know if you're seeing an issue in that environment as well or if the issue is specific to your LMS.

If so, then with your permission, please share your project file (and which slides to focus on) to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

That is very specific, Jared. I'll have to check around to see if anyone has that specific device to test on.

It looks like you replied via e-mail, which means your attachment did not populate. You can click 'View' vs. 'Reply' and see our conversation here in the forums and attach your file directly here.

here is the project file

Hi Jared!

Thanks for attaching the project! I've tested the course on my end using Dark Mode, but I don't see any issues with the appearance of the text.

Here's what it looks like on my end.

Are you on an updated software for your Android? If not, is it possible to update to see if the issue persists? 

Hi Lauren,

I have also done testing on other phones and failed to recreate the issue. it seems to be specific to this one phone or model of phone. 

Hi Jared,

Thank you for narrowing down the issue.

Since this is device-specific, I'd follow the recommendation from Google:

Android 10 or later: If you open an app that doesn't support a dark theme, turn on color inversion in addition to dark theme.

More details here.

Thanks for looking into this Leslie. I will direct users toward this solution.  

Hi, I have the same issue.
When this course http://training-pl.solaredge.com/the_big_5/#/ is launched from a mobile device that is set to the night mode, dark theme (doesn't matter what is the device, we checked on a few different phones) all white parts and text turn into black and it looks horrible, see attached image. Can I somehow prevent RISE course of changing the colors?

Hi Jared, your advices do make sense, however I think that this is a bad user experience (to ask people, customers(!) to change their phone settings) and in general the RISE tool behavior looks wrong to me. It's a bug. I hope that RISE team will pay attention to it, since it's not a unique issue and it should be fixed on the tool level. 

Hi Anna and Jared!

It sounds like this issue is specific to Android! Let's get our Support Engineers involved so we can investigate the specifics. Please use this link to connect with our Support Team!