Forum Discussion
LisaPablos-332c
4 years agoCommunity Member
Developing a course that compares old and new features
Hello - I have been tasked to develop a course that compares old functionality and screens to new functionality and screens. The learners are migrating to a new application, and the stakeholder fee...
JudyNollet
4 years agoSuper Hero
For its longer-term usefulness, I agree that the training should only focus on the current process. As Tom pointed out, new users don't need to know how things used to be. That excess info just increases their cognitive load, confusion, and consternation.
However, depending on the type of changes, it might be useful to provide a "delta" course that explains the changes--ideally in a way that motivates long-term users to adapt. Perhaps present a scenario that highlights the benefits of the upgrade. (assuming there are benefits ;-) But s uch a course should only be for existing users who have to make the switch.
- LisaPablos-332c4 years agoCommunity Member
Yes, the audience for this course will be legacy users, and just until the migration is fully implemented. Thank you, Judy. :)
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