Forum Discussion
Different volume levels between audio- and videofiles
I am experiencing a difference in volume levels between audio files and video files when inserted in Storyline 360 even though the volume levels in the source files are the same.
The background of...
Hi Robbie!
I apologize for the discrepancies you are experiencing in your audio when inserted into Storyline, and thank you for sharing the details of the troubleshooting measures you have tried.
- Are you working from your local drive when this issue occurs?
- Does this issue occur in the preview, published output, or both?
- Which method are you using to publish your course?
I encourage you to open a support case with us so we can investigate further. We will delete your file from our systems when troubleshooting is complete.