Different volume levels between audio- and videofiles

Hi Shannon, mine stopped replicating the issue, so unless it does it again, I won't know the cause or solution. Carlo from the Articulate team sent me a follow-up email in case it does it again. Here's what he suggested:

If in the future you'll encounter odd issues again with Storyline. Please follow the steps in this article to fix unexpected or erratic behaviors.

https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.articulate.com%2Fsupport%2Farticle%2FArticulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior&data=05%7C01%7Crobbie%40miami.edu%7C0ecdf496d9734d3d4ab308da38313f51%7C2a144b72f23942d48c0e6f0f17c48e33%7C0%7C0%7C637884081424279117%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=7W%2B6Wy3outhaqz1MJx2OG17JMXZf2Fe%2FzqKHd6D5EN4%3D&reserved=0

Moreover, please consider these preventative measures to protect your project files since file corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).

1) Save and publish projects on your local hard drive. Working on a network drive or external USB drive can cause erratic behavior due to latency.

2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.

3) Install Dropbox and copy important projects from your local drive to your Dropbox folder as a backup. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot: https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.dropbox.com%2Fhelp%2F11%2Fen&data=05%7C01%7Crobbie%40miami.edu%7C0ecdf496d9734d3d4ab308da38313f51%7C2a144b72f23942d48c0e6f0f17c48e33%7C0%7C0%7C637884081424279117%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YX1Wqc7XowibimI1Z0%2BMJupYzWKurioZ6ZNgDPTQRkY%3D&reserved=0

4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.