Forum Discussion
Disabling AI tools
Hello Articulate, I have no intentions of availing of the AI assistant tools and want to opt out of the free trial lasting til Oct 15. Can I possibly disable the tools so I can continue with the old ...
Hi everyone,
We appreciate hearing your feedback on Articulate AI!
I'm happy to provide some clarity on how to disable the tool. As jenniferfiresto explained, the account owner can email sales@articulate.com at any time to request that Articulate AI be disabled for their subscription or free trial.
Please note requesting to disable the AI services is different than disabling AI on the Articulate dashboard. When you disable Articulate AI on the Articulate 360 dashboard, AI Assistant tools still display in Rise 360 and Storyline 360 but aren’t functional. When Articulate AI services are disabled via a request, Articulate AI features and functionality are removed from Rise 360 and Storyline 360.
If you have any questions, please let me know here or privately in a support case. We'll be happy to help!
You can disable the AI-assistant by either downloading a previous version of Storyline or disabling it in your Articulate account! Go to Articulate.com, sign in and then click on your profile. Choose "Account" and then "Manage Subscriptions". There you'll find the option to disable the AI assistant tools!
Thanks for this. Since I'm not the admin I may have to reach out to ours to request assistance disabling it.
Unfortunately the trial is well and truly over, but I still have all the AI toolbars. Following the advise through this thread, I went to my account to 'opt out' but apparently now that the trial is over, the choice to disable the toolbar is no longer available. I put in a Support ticket, we shall see how that goes :) Thanks everyone for all of your suggestions and information!
Hi everyone,
We appreciate hearing your feedback on Articulate AI!
I'm happy to provide some clarity on how to disable the tool. As jenniferfiresto explained, the account owner can email sales@articulate.com at any time to request that Articulate AI be disabled for their subscription or free trial.
Please note requesting to disable the AI services is different than disabling AI on the Articulate dashboard. When you disable Articulate AI on the Articulate 360 dashboard, AI Assistant tools still display in Rise 360 and Storyline 360 but aren’t functional. When Articulate AI services are disabled via a request, Articulate AI features and functionality are removed from Rise 360 and Storyline 360.
If you have any questions, please let me know here or privately in a support case. We'll be happy to help!
