Forum Discussion

swatikhanna's avatar
swatikhanna
Community Member
3 years ago

Disappearing of comments

Hello everyone! Please help me figure out why the comments in the review disappeared. It's not showing me any comments in the review link.

 

  • Hello swati, 

    Thanks so much for reaching out! I'm sorry to hear you are experiencing difficulty viewing comments within your Review 360 link. 

    I have created a Support Case on your behalf. One of our talented Support Engineers will be in touch shortly via email! We'll continue the conversation over there. 

    Have a great afternoon! 

  • JoeFrancis's avatar
    JoeFrancis
    Community Member

    Are these comments which have been marked "Resolved?" That's normal behavior for Review 360. The comments are still there, just hidden. You as the creator can still view them, by clicking the More ellipsis next to your profile icon and selecting Show Resolved Comments.

     

    • swatikhanna's avatar
      swatikhanna
      Community Member

      Hi, There are some other comments which were unresolved and given by SME yesterday, which are invisible.
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