Forum Discussion

CyrilMEDINA-424's avatar
CyrilMEDINA-424
Community Member
2 years ago

Display problems with tablet screen

I am writting today to share a problem that we have been experiencing with several e-learning modules developed with Storyline 360 lately when played on tablets. At some point, a black shape appears on the right-side of the screen, preventing learners to continue navigating in the module (as you can see on the video attached). We have been experiencing this problem whether we launch the module via our LMS platform (Talentsoft) or via Scormcloud.
Here are some additionnal details :
- problem on different modules.
- OS : android 8.0.0
- browser : Chrome version 114.0.5735.131. We also had the problem with the last version of Chrome.
- we only have that problem when the tablet is on a landscape orientation
- we experience the problem when we have no player or the modern player. With the classic player the modules seem to work properly.
Have you ever seen that kind of problem ?
Please find attached a pic + a video showing the problem.

Cyril MEDINA

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Cril,

    Thanks so much for reaching out! I'm sorry to hear that you ran into this issue.

    We are currently tracking a known bug where zooming in/out randomly shows a box that covers a portion of the slide using an Andriod device. I've added this post to the bug report so  we can notify you as soon as a fix for this issue is released.

    Thanks for letting us know about your experience, and we're sorry for any inconvenience this bug may have caused.

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