Hi there, I'm having an issue with a drag and drop activity, you can see it here: https://360.articulate.com/review/content/af97f48d-c482-4ff2-89fb-e2b284e6661f/review When the item is dropped to the incorrect drop target it is not returning the item to the starting point. Even thought I have "Return item to start point if dropped outside: a correct drop target" ticked. Any advice on working this out?

Is there any workaround for this or ETA on when this will be resolved? I am having the same issue. The drag & drop items not only don't return to their starting positions, but they appear to glitch if i drag them around the screen. See attached a screen recording of what is happening for me, and my drag + drop settings.

Hello, we are having the same issue with the latest update ! Reverting to the update of april worked for us too.

Hi Better Health Company! Thanks for reaching out and sharing your Review 360 link! Sorry to hear you are having issues with your drag-and-drop items snapping to the center of the incorrect drop target! I'd be happy to help! We are actively monitoring a bug that causes the drag-and-drop feature to malfunction. However, a helpful first step would be determining if your project file is affected by the same one. Would you be willing to share a copy of your .story file for testing? You can attach it here in the discussion or privately through a support case. We'll delete it from our system once troubleshooting is complete! Looking forward to hearing from you!

Hello, I've run into the same issue - I want my drag items to return to the start position if it's placed incorrectly, but it doesn't work. Instead, it snaps to the incorrect target and changes its state to Drop Incorrect. I've tried to remove the states Drop Correct and Drop Incorrect but it didn't help. Did you have any success resolving this issue? Could you advise me how to make it happen that once the drag item is dropped incorrectly it returns to the start point? Thank you!

Hello Alžběta, Happy to chime in! You'll want to make sure that you have the correct settings applied in your Drag and Drop Options, as shown in the screenshot here: In the attached file, you'll see that with the options shown in the screenshot, dropping the circle outside of the square will result in the circle snapping back to its default location. If this isn't the behavior that you're experiencing, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

Drag and drop activity item not returning to start point if dropped outside correct drop target

31 Replies

Bronwyn-Botts
Community Member
2 years ago
I'm having the same issue. Any updates on this?
EricSantos
Staff
2 years ago
Hello everyone,

Thanks for following up on this. Our product team has already lined up a fix for this bug. Though I cannot provide an ETA, we'll update this discussion once it is available.
AVT-Digital
Community Member
2 years ago
+1 for a bug fix please.
AcademyPedagogy
Community Member
2 years ago
Here too! Please help!
Developer02StCC
Community Member
2 years ago
Having same issue. This is a HUGE problem. Please fix ASAP.
I reverted to an earlier build (April 30, 2024 - 3.87.32265.0) and that seems to have fixed the issue.
LillyPe
Community Member
2 years ago
Thanks Giovanni, returning to version April 30 did the job!
PaulAptel
Community Member
2 years ago
Hello, we are having the same issue with the latest update ! Reverting to the update of april worked for us too.
VasilikiGiannak
Community Member
11 months ago
Hello community,
Still facing the same problem! And can't go back to version April 30 :(
Any update or advice?
Thank you!
- JoseTansengco
  Staff
  11 months ago
  Hello VasilikiGiannak,
  
  I'm sorry to hear that you ran into this issue. We don't have any new updates to share but feel free to open a case with our support team here if you'd like to explore other workarounds or request instructions on how you can downgrade to Storyline 360 Update 87. We'll let everyone here know as soon as a fix is available.
KristinaGaskins
Community Member
11 months ago
Are there any updates on this yet? This is massively inconvenient for learners. Currently they only have one opportunity to answer the question. If the item "bounces back" if dropped on the incorrect target, it gives away the answer. Not ideal...
Ridingbio
Community Member
3 months ago
I am also having an issue with this bug. I have sent to support, hopefully they can fix as very inconvenient.
- StevenBenassi
  Staff
  3 months ago
  Hi Ridingbio!
  
  Sorry to hear that you've also been impacted by this issue!
  
  Great move on opening a support case! I see that my teammate Cleober has been assisting you. We've included your voice in the bug report, so we can notify you as soon as a fix is in place.
  
  Thank you for your patience. I'm sorry if this has been slowing you down!

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Drag and drop activity item not returning to start point if dropped outside correct drop target

31 Replies

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