My edit button in all of my blocks for Articulate Rise 360 has disappeared. I have no idea if I turned something on to hide them, but I cannot see to edit. It's there but I have to click on it blindly to find it.
I've tried logging out and back in, but that doesn't fix it. Any suggestions?
Thanks!
Hi Melissa - happening to multiple users in our Org here in NZ as well. That was using Edge (our default browser) so we switched to Chrome and it is working normally on there.
Hi Phil-
I'm glad to know it wasn't just me! It sounds like it definitely an Edge issue. I did open Rise in a different browser and all is fine!
Thanks so much!
Hannah, I googled it and found these directions:
How do I change the default browser for opening files?
On your computer, click the Start menu .
Click Control Panel.
Click Programs Default Programs. Set your default programs.
On the left, select Google Chrome.
Click Set this program as default.
Click OK.
Worked for me, hope it does for you too!
You got it right Hannah. Thank you, thank you thank you.
Hey, folks!
Please update your Microsoft Edge browser to the latest version (Chromium-based) and that should resolve the issue.
I am having the same issue too.
Does anyone know how to get it to open in Chrome? It opens automatically in Edge.
Oops, should have replied to you so you see this... read my solution below.
Thank you, Alice! I will definitely change my default browser.
I'm glad to know it wasn't just me! It sounds like it definitely an Edge issue. I did open Rise in a different browser and all is fine!
Thanks so much!
I am using Edge (it's automatically opening in Edge) and my buttons have disappeared too. I copied and pasted the URL of my course into Chrome and the buttons are back.
I'd be interested to know how to have it automatically open in Chrome too, Hannah.
Hi folks, I'm so glad you brought this up. It sounds like all four of you are having issues with the Rise 360 editing buttons in Microsoft Edge.
So far, our team hasn't been able to reproduce the issue. We've been testing on the latest version of Microsoft Edge: Version 85.0.564.44 (Official build) (64-bit).
What version of Microsoft Edge are you all using? Does this problem happen with any Rise 360 course you edit?
Hi Alyssa, yes it happens on any Rise course. The buttons are there (you can find them by scrolling around until the cursor changes from the arrow to a hand) but they remain invisible.
My version of edge is obviously a bit older:
Microsoft Edge 44.18362.449.0
Microsoft EdgeHTML 18.18363
Thanks for looking into it.
Thanks, Phil. Do you notice an improvement if you update your browser to the latest version of Edge?
Don't have the user permissions to do that sorry.
Hi, I'm having this issue too. My version of Edge is Microsoft EdgeHTML 18.18363 Microsoft Edge 44.18362.449.0
