Forum Discussion

morganfroy's avatar
morganfroy
Community Member
2 years ago
Solved

email button not working on rise 360?

I have been adding in email links that work on my rise 360 course until today. Now when I start to edit the button, I type in my email address, and it disappears as soon as I click off of it and it ...
rise 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hello everyone,

    I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you ran into where an interactive button with "Send an email" destination does not accept a valid email address. There's nothing to install for web apps. New features and fixes are immediately available.

    Let me know if you have any questions about this update or the issue you reported!

NinaLesser's avatar
NinaLesser
Community Member
6 months ago

I am having the same or a similar problem.  The button works when I preview from within Articulate, but when I launch the microlearlearning from our LMS,  I am getting the following error when I click on the button to email.

 

StevenBenassi's avatar
StevenBenassi
Staff
6 months ago

Hi NinaLesser​!

Sorry to hear Rise 360 Button Blocks are not functioning when uploaded to your LMS!

I see that you've opened a support case, that's been received by our senior support engineers. You're in great hands troubleshooting with them, and they should be following up with you shortly!

In the meantime, I suggest testing the published output with SCORM Cloud. If the Button Block functions properly in SCORM Cloud, but not in your LMS, there's a chance that the issue might be LMS-specific. In which case, I recommend connecting with your LMS administrator so they can check to see if something could be getting in the way, within the LMS environment.