Forum Discussion
Email hyperlink working in one course but not another
HI!
I have 2 courses with email hyperlinks on 1 slide and I am using Storylin360
In the first course the email hyperlink works perfectly, opening an email using my email client, when the link is clicked (tested in Articulate Online). https://360.articulate.com/review/content/d3aae755-961c-4965-9858-62531f10f087/review
The second course is a copy of the first course, however the email link is NOT working :( I'm stumped as to why this is happening. https://360.articulate.com/review/content/5d36ed7c-3e6f-440c-8eec-79da6e1df96b/review
The slide is called 'Cases' in case you want to take a look at my courses.
Cheers
Kimberley
9 Replies
Hope the screenshot helps. This is from the copied course, which is NOT working
and this is from the course where it does work
Hi Matthew.
Thanks for the suggestion. Unfortunately it didn't work. Here are the other things I have tried in order to try and ascertain what is going on:
- Copied slide, deleted text box, inserted new text box, inserted new email hyperlink
- Created new blank slide, inserted text box, inserted email hyperlink
- Created new project, added new blank slide (no template), inserted text box, inserted email hyperlink
Sadly, all have failed. I recently updated SL360, and wonder if there is some new bug that is preventing this functionality from working.
OK - that worked when I put the 'mailto:carole.reeve@...' in the jump to url/file instead of Action send email.
Thanks so much Matthew :)
Fantastic - I like fancy :)
I know this is an old thread, but I am running into this as well. I have verified my Storyline is updated and have tried both the Open trigger with "mailto:[my email address]" as the link to open and the Send email to trigger.
I have also tried changing the order of the triggers as well as deleting and recreating the trigger, all to no avail.
The first trigger in this screenshot works (open URL), the second one does not (send email to). Any ideas on how to fix this?Hello Christa,
Do you have an email client such as Microsoft Outlook properly installed on your machine to allow the email editor to open when the second trigger is activated?
If you have an email client already installed, would you be willing to share your project file here or in private by opening a support case so we can take a look at why your triggers are working properly?
Hi, yes I have Outlook properly installed. It seemed to resolve itself overnight, though, so I'm going to call it a glitch.
Glad to hear things were resolved when you returned to your computer the next day, Christa!
If any other questions arise, please feel free to reach out in the thread or in a private support case.
Have a great afternoon!
