Forum Discussion

ChloeMylchreest's avatar
ChloeMylchreest
Community Member
4 years ago

Embedded PDFs won't load

Hello,  I have created e-learning content which has embedded PDF files when you click on a button. When uploaded to the LMS, it works on Google Chrome and IE but a blank page appears when on Edge....
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LucianaPiazza's avatar
LucianaPiazza
Staff
4 years ago

Hi Chloe, 

Thank you for sharing more details about the PDF functionality when viewing in different browsers. 

It sounds like how you are linking to the PDF's needs to be revisited. 

Could you please share: 

  •  if all the PDFs are linked from the same local folder/directory?
  • if the problematic PDF files contain any special characters or long titles?
  • if you are experiencing the same links never loading?

If you are still having trouble, we'd be happy to take a look at your file and troubleshoot with you in this thread or privately in a support case. Whatever you are most comfortable with. 

Have a great afternoon!