Forum Discussion
Problems publishing to PDF
Is anyone else having issues publishing Rise courses to PDF at the moment? I've tried multiple times but it just stays on this screen. I've cleared my cache but the same thing is still happening.
6 Replies
Hi BhaveetRadia-27!
Sorry to hear that you're unable to publish from Rise 360 to PDF!
I tested this on my end in Google Chrome and Firefox, but I could not replicate the same issue. Clearing your browser's cache is a smart first step! I'm happy to help troubleshoot further and have some follow-up questions to get us started:
- Are you able to publish to other formats such as Review 360, or LMS?
- Have you tested the issue across multiple supported browsers?
- If possible, does switching to another internet network allow the publication to complete?
Looking forward to hearing from you!
Thank you for your reply. It seems to be working ok now.
You're welcome, BhaveetRadia-27!
I'm glad to hear that it was just a momentary glitch. Have a great rest of your week!
Hi BhaveetRadia-27,
I’ve been experiencing the same issue since yesterday. I ran a few tests and it seems to occur specifically when my Rise course contains Embed blocks, especially an embed using an iframe to display a PDF (example below). When I remove these Embed blocks, the PDF export completes successfully.
<iframe src="https://xxx.pdf#zoom=60&toolbar=0&navpanes=0"></iframe>
This seems to be a recent change, since exporting to PDF worked correctly with these Embed blocks before.
Please let me know if you need any additional details or if there’s anything else I can try on my side.
Thanks a lot
Hi ChehemSEICKMOUS!
Sorry to hear that you've run into this setback!
The iframe you shared appears to be invalid, as it did not load when testing on my end. However, I was still able to publish my course, with the Embed Block, to PDF without issues. I also tested with a sample PDF hosted on Google Drive, but had no trouble publishing that either. I used Google Chrome and Firefox in my testing.
Are you experiencing the same issue across multiple supported browsers? Also, does clearing your browser's cache or using an incognito window make an improvement?
If you're still having trouble, our team is happy to review your course and troubleshoot further! You can connect with them here.
That's helpful to know – thanks. Mine seems to be working ok now – we use lots of embed blocks so hoping that won't be an issue long term!
