Forum Discussion
Embedded YouTube Videos
Hi sherrif,
Thanks for following up and sharing the additional feedback.
Based on what you've described, this behavior appears to be related to how Brightspace's New Content Experience renders SCORM content, rather than an issue with the Rise course itself. The key indicators being:
- The video plays in Brightspace Classic.
- The video plays in NCE when launched in a new window.
- The video only fails when viewed directly within the NCE embedded player.
It sounds like the course works in one LMS view and in a new window, but fails only within a specific LMS experience. Typically, this points to security restrictions, or player configurations with the LMS.
I suggest testing the SCORM package in a completely neutral LMS environment, such as SCORM Cloud. If everything plays correctly there, it helps confirm the Rise output is functioning properly and the issue is related to how Brightspace NCE is rendering the content. However, if it does not work in SCORM Cloud, we're happy to investigate further through a support case.
Let me know how it goes!
We have Cornerstone and we have the same exact problem. The embedded YouTube video plays in SCORM Cloud and it plays when opened in a new window in Cornerstone, but does not play when opened in the iFrame. I just submitted a support case.
Hello JenniferGifford,
Great call opening a support case! I see that you're working with my colleague Darwin. You're in excellent hands! We'll continue the conversation over in your case, so everything is in one spot!
