Engage interaction in storyline

Hi Meaghan, 

Sorry to hear that you've run into an issue with this.

What type of Engage Interaction did you use? I'd be happy to take a look.

Hi Leslie,

I'm in the same boat - using engage 360 imported into storyline 360 and I'd like the transition between slides to be seamless without the learner needing to click play.  Could you please advise on actions to take?

Thanks

Hi Kylie,

Thanks for reaching out and letting us know that you are running into a similar issue.

This conversation is a bit dated and I did not hear back from Meaghan, so I do not have an update to provide.

We have had a similar report that sounds like what you may be running into.

Can you confirm the following:

• What version of Storyline 360 are you currently using? You can find this within your software via Help > About Articulate Storyline
• Are you seeing this in all browsers or in Chrome specifically?

I'm having the same issue. Play button appears in published version of SL (imported Engage file). I'm viewing my file in Articulate Review and using Chrome. I'm using SL v3.17.16188.0 and Engage  v4.22.18421.0. Please advise, thanks!

Hi Amy! 

We are seeing an issue where a play button will overlay an Engage interaction in Storyline when the project is viewed in Chrome, and that seems to match what you're seeing. We'll let you know if anything changes there.

I did want to mention that we're now on Storyline 360 Update 26, so you'll want to update your software to take advantage of all the features and fixes we've released since Update 17. 

Hi Breda,

Thanks for checking in and for opening a case. We've still got our eyes on this issue, and we'll keep you posted as we know more. 

Hello, I am having the same issue as Breda - has there been an updated to this issue?

Danielle

Hi Danielle, 

Thank you for checking in about the Engage interaction. Our team is continuing to investigate this issue. You're in the right place, and I'll be adding your comments to our report! We will keep you updated as soon as we know more. 

Hi Vincent, I have the same issue. I am using Storyline 3.39.22088.0. Any word on this?

Hi, everyone.

We appreciate your patience while our team investigated this.

I am happy to share some great news! We fixed the issue reported where:
Engage Interactions Overlaid with Play Button in Chrome

Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes. 

If the problem happens again, please let us know, or you can always work directly with our support engineers here.