Hi Jane,
Thanks for reaching out!
Looks like you have your courses hosted on an LMS if you require a login to access them. To help isolate the issue, try testing your course in a different environment such as SCORM Cloud to see if you will also experience the behavior there.
Additionally, you can also:
- Test your courses on other browsers
- Open your courses in Chrome's incognito mode
- Make sure that you have all updates installed for Windows and Google Chrome
If the issue persists, would you be willing to share a copy of your project file here or in private by opening a case with our support team so we can take a closer look at what's happening?
