Forum Discussion
Engage isn't user friendly - why have it?
Hello and thanks for the reply. I'm not sure what version I have (or where to locate the number) - but I just started in this role and got a new Articulate license, so I'd assume it's the latest version.
When I opened your Engage, I was able to play the video and see the images. I'm not sure why my Content Library it freezes. is it because the Content Library is NOT in a hard drive?
I then have to use task manager to close the program. I'd appreciate your help - if you have any ideas. It's probably that I'm not
Hi Kathleen,
Thanks for the additional information. I understand that your company uses OneDrive to manage your files, but working directly on a network drive has been known to cause file related issues due to the introduction of latency and file syncing.
To address the behavior, try saving your Engage 360 interaction somewhere on your C: drive that does not get synced to a network drive. If the issue persists, you can:
- Do a repair of your Studio 360 (Which include Engage 360) installation
- Ask your IT staff to add all of Articulate's Endpoints to your network allowlist to allow Content Library 360 to work properly
If the issue persists, open a case with our support team here so we can provide additional assistance.