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IOTALS's avatar
IOTALS
Community Member
10 months ago

Erratic font issues when publishing

Hi - I'm publishing a Japanese file and having some font display issues. Text is being arbitrarily bolded and unbolded in the preview and published files. The strange thing is that when I publish or preview just one scene, the text displays fine, with the bolding appearing correctly. However, when I publish the entire Project, everything gets messed up - bolding is taken away from where it should be, and also is getting applied to whole paragraphs where it should not. Desperate for some help here as this is due for delivery to a client. Many thanks for advise.

storyline 360

2 Replies

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 months ago

    Hi IOTA LS, 

    Thanks so much for reaching out!

    Sorry to hear you've run into this snag. I'd like to have our support engineers take a closer look at this issue. I've gone ahead and opened a support case on your behalf and they'll be reaching out to you via email shortly. Thanks so much for your patience.

  • ThierryEMMANUEL's avatar
    ThierryEMMANUEL
    Community Member
    29 days ago

    Hello IOTALS     This reply comes dramatically late, and no doubt useless to you, but I've just encountered the same problem you describe and discovered your (unresolved?) request for help in the process.
    After a lot of testing, I finally used the Microsoft YaHei UI font whose name seems to indicate (perhaps) that it's specific for displaying “Asian” languages. There are also Microsoft JhengHei or MingLiU and others, which should have the same characteristics. Don't ask me how these fonts get into my PC, I don't know. In any case, my Japanese module appears uniformly in normal when I want it to, and in bold only when I've chosen it. Ditto for my Chinese (simplified) module. So, it's a serious idea to try... for next time.

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