Forum Discussion
ERROR 5 in Google Chrome when uploading
First of all, happy holidays!
Since before the Christmas break, I haven't been able to upload videos to my Rise 360, especially on Chrome... After several attempts, I managed to do it by changing browsers and using Safari. I tried clearing the cache, but this also happens on my colleagues' PCs. I can't figure out how to fix it, and I've never seen this Google error before.
It's an error 5, and from what I've seen, it indicates:
I edit the videos myself and I always choose the optimization for web in every export I make. I've always done that but I don't know if some settings are causing some kind of trouble.
Thanks in advance,
Pia
1 Reply
Hi GianniRanucci, happy holidays to you too, and thanks for sharing all those details, that really helps.
Since the issue seems specific to Chrome and works in Safari, this does point to a browser-related behavior rather than your video settings or export workflow. A few things worth trying, if you haven’t already:
- Try uploading in Chrome’s Incognito mode. This is a great way to rule out browser extensions or cached data as the cause of the issue:
- Make sure Chrome is fully up to date and that JavaScript is enabled, since Rise relies on it for authoring and uploads.
- If needed as a temporary workaround, continuing to use a different supported browser is totally fine. You can also double-check supported browsers here.
If the issue keeps happening after those steps, especially across multiple machines, the best next step would be to open a support case so the team can take a closer look.
Be sure to include your Chrome version, that’ll help us dig in more quickly.
