Hi Alyssa,
1. Correct. PDF's do NOT load reliably. Either in our LMS (PeopleSoft) or in Review 360 or just typing the address in the browser's address bar. It's sporadic. One time, the first PDF won't load; the next time, the second one won't load, but the first one will, etc--same results no matter how/where we access the course (Rise 360, LMS, browser). The firewall does NOT require any kind of authentication as I mentioned in my post above. I just can't figure this out!
2. The course does resume where I leave off when refreshing the browser, but only in our LMS. If we have to refresh the browser in Rise 360 to get the PDF's to display, the course starts over (it also starts over when accessing the course direct from a browser link and refreshing, too, but that was expected).
Here's a Peek video to show you what's happening in Rise 360...having exactly the same issue as in the LMS (except it will return to where I left off when refreshing in the LMS): https://360.articulate.com/review/content/0197b209-8b88-454c-b1f6-cf6345092e14/review