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TamaraCraft-62f's avatar
TamaraCraft-62f
Community Member
16 days ago

PDF embedded in Rise kicks learner out of course

Hello,

I see this was an issue a couple of years ago that was marked as resolved, but I'm having this issue right now and I'm looking for assistance.

ISSUE:

Learner launches course. Learner clicks on embedded PDF. PDF download window does NOT open in a new tab; it opens in the same tab as the course.

This kicks the learner out of the course. Learner has to re-launch the course to get back into the content. This is likely to cause us a lot trouble tickets that I am hoping to avoid :-)

Anybody have a good fix?

T

  • Hi TamaraCraft-62f

    Great call opening a support case! I see that you're working with my colleague Jorge. You're in excellent hands!

    We'll continue the conversation over in your case. 

    Have a great weekend!