Forum Discussion
PDF embedded in Rise kicks learner out of course
Hello,
I see this was an issue a couple of years ago that was marked as resolved, but I'm having this issue right now and I'm looking for assistance.
ISSUE:
Learner launches course. Learner clicks on embedded PDF. PDF download window does NOT open in a new tab; it opens in the same tab as the course.
This kicks the learner out of the course. Learner has to re-launch the course to get back into the content. This is likely to cause us a lot trouble tickets that I am hoping to avoid :-)
Anybody have a good fix?
T
Hi TamaraCraft-62f,
Great call opening a support case! I see that you're working with my colleague Jorge. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great weekend!
Thank you!
