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TabeaBernard-1c's avatar
TabeaBernard-1c
Community Member
3 years ago

Error exporting translation file (Word)

Hi all,

me and a colleague (two different computers, SL updated to latest version) have troubles exporting a Word-file for translation from one of our Storyline-files. The progress works for other Storyline-files, the error appears only with this specific course. About 3/4 through the exporting process, we receive the default Articulate SL error message in purple stating the error report below.

Would be great if someone could help!

Thanks, Tabea

Error report:

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|0a7e8f28-3663-4107-96ca-24e42202788f</UserId>
<HardwareId>3TVUU-R0V0G-97YD1-SUCU4</HardwareId>
<Message>Offset und Länge für das Array liegen außerhalb des gültigen Bereichs, oder die Anzahl ist größer als die Anzahl der Elemente vom Index bis zum Ende der Quellsammlung.</Message>
<StackTrace> at new System.ArraySegment&lt;T&gt;(T[] array, int offset, int count)
at IEnumerable&lt;BlockToTableCellConverter&gt; Articulate.Globalization.Internal.Word.BlockToTableCellConverter.ConvertContent(IContent content, IContent flattenedContent)+MoveNext()
at new System.Collections.Generic.List&lt;T&gt;(IEnumerable&lt;T&gt; collection)
at List&lt;TSource&gt; System.Linq.Enumerable.ToList&lt;TSource&gt;(IEnumerable&lt;TSource&gt; source)
at void Articulate.Globalization.Internal.Word.BodyBuilder.a(ITranslationUnit A_0, int A_1)
at void Articulate.Globalization.Internal.Word.BodyBuilder.a(ITranslationNode A_0)
at void Articulate.Globalization.Internal.Word.BodyBuilder.ProcessNode(ITranslationNode top)
at T Articulate.Globalization.Internal.Word.NodeProcessorExtensions.ProcessNodeTree&lt;T&gt;(T processor, ITranslationNode rootNode, ITickableProgress progress)
at ExportBackgroundTaskResult Articulate.Globalization.Internal.Word.OpenXmlWordTranslation.Save(string projectName, ITranslationNode rootNode, IEnumerable&lt;ITranslationUnit&gt; processItems, string fileName, ITickableProgress progress, IGlobalizationExportSettings options)
at ExportBackgroundTaskResult Articulate.Globalization.Internal.Word.OpenXmlWordTranslationExporter+&lt;&gt;c__DisplayClass5_0.&lt;ExportInternal&gt;b__0(?)+(ITickableProgress progress) =&gt; { }
at void Articulate.Globalization.Internal.ExportBackgroundWorkerFactory.Export(IWin32Window parentWindow, TranslationType translationType, Func&lt;ITickableProgress, ExportBackgroundTaskResult&gt; exportFunc, Action&lt;ExportBackgroundTaskResult&gt; afterExportAction)+(object sender, DoWorkEventArgs args) =&gt; { } [0]
at void Articulate.ComponentModel.STABackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.a(object A_0)</StackTrace>
</ErrorReport>

  • Additional info:

    • The error only appears for Wod-export, XLF works just fine.
    • The older Word-Workflow is functioning
  • Hi Tabea,

    Sorry to hear that you ran into this snag. 

    I opened a support case on your behalf so we can have our support team take a look at the error you encountered. Your case is in good hands, and someone from our team will be in touch shortly!