Hello I want to preview or publish my storyline e-learning course. I get an error report every time. What shall I do? I can't publish or preview at all? The error looks like this.

Hi Nhung with the exception of the font I don't have installed on my computer VnCommercial Script, the project file is working fine for me in Preview and Publish. I am just a forum user, I am not Articulate staff Have you tried creating a new story file and importing your file in? If so you may need to log a support call to get help with your install.

Hi Nhung, That error message box sends statistics and information to our Quality Assurance team about overall issues and performance but there is no way to reach out and contact you through that. As Wendy mentioned, you may want to connect directly with our Support team . I also took a look at your .story file and also didn't experience any issues. Were you only haven't a problem publishing the file? Can you confirm you're following along with the information here?

Hi Valeska do you have Storyline loaded on your local drive with all your files, or are you trying to preview publish from a network or USB drive? Articulate recommend working on your local drive to avoid erratic behaviour...

I have created the training tool in storyline and want to publish it to view the outcome. OR just preview the whole scene to see how it looks. But it gives me errors. I am working on my local drive yes

Hi Valeska do you want to upload the story file and I'll see if I can publish for you. Also you can check out these links How to repair Articulate SL Unexpected or erratic behaviour in Articulate SL 2

Error for publish and preview | Articulate

AshleyT-Pollard
Staff
10 years ago
Hi Nhung,

That error message box sends statistics and information to our Quality Assurance team about overall issues and performance but there is no way to reach out and contact you through that. As Wendy mentioned, you may want to connect directly with our Support team .

I also took a look at your .story file and also didn't experience any issues. Were you only haven't a problem publishing the file? Can you confirm you're following along with the information here?
- NhungVu
  Community Member
  10 years ago
  Thank Ashley,
  
  I guess the font i used didnt go well with text variables.
  
  I changed font to Times New Romans and I can preview all my slides now. Im sorry, i often blame people when things come on my way, sorry Articulate staff.
  
  Many thanks again.
AshleyT-Pollard
Staff
10 years ago
Hi Nhung,

Thanks for the update and letting us know things were back to working for you. No worries - we all get a little stress when things aren't working as expected.
SahilMehta-d221
Community Member
9 years ago
Hi guys, I am facing the same issue for one of my courses. Please find the report file attached and help me rectify the error.
report.xml3 KB
LeslieMcKerchie
Staff
9 years ago
Hi Sahil! Would you be able to share the .story file that you are having difficulty with? If you cannot share here in the forums, be sure to share here privately.
noela
Community Member
8 years ago
its still not working for me even aft trying to change the fonts
LeslieMcKerchie
Staff
8 years ago
Hi Lee,

Are you running into an issue when previewing or publishing your project?

What version of Storyline are you using?

Would you be able to share a copy of your .story file so that we can take a look?
LaToshaSpates
Community Member
7 years ago
This happened to me. When the error boxed popped up, I clicked on information and read through the text file. It came down to my "Print Results" button not being linked to anything. It was on the lines of "Object is not linked...." I deleted the Print button and it published just fine
LeslieMcKerchie
Staff
7 years ago
Hey LaTosha and welcome to E-Learning Heroes :)

Thanks for popping in to share your experience and solution with the community. That could certainly help out others that run across this thread in the future.
JacobChelraj-69
Community Member
3 years ago
This happened to me until I removed the text and images I had placed in one of the base master slides (these are the slides you are not allowed to delete).