Forum Discussion
Error in Rise
Is anyone experiencing an error in Rise when uploading a video? 10/24/2024
YES! I've tried three separate video's and none of them will upload into the MP4 Multimedia block in Rise 360 today --- usually it works fine. Rise gives a "Processing failed. Please check the file and try again." error in red text. The articulate status pages show everything is working 99.5 so I'm unclear what the issue may be. Any suggestions?
Joanne, this is what I got from my ticket:
Our engineering team has been informed and is now fixing the issue. I'll let you know as soon as we have more information.
For now, we found that removing the spaces in the video's filename helps.
This issue should be resolved. Please don't hesitate to reach out if you come across any issues with uploading videos to Rise 360!
