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ArchanaV-fb70ee's avatar
ArchanaV-fb70ee
Community Member
2 years ago

Error initializing communication with LMS in courses

Hi,

I am getting this error in my course uploaded in our LMS escpecially when I exit the course in between and click Back to go to the main screen. 

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Archana!

    I'd be happy to help pinpoint what could be causing the error you're encountering when exiting a course that's been uploaded to your LMS!

    As an initial step, we'd recommend testing your Storyline 360 course in SCORM Cloud. It is an online LMS environment that can be used to figure out whether the issue is with the LMS or the .story file itself. If you test your course in SCORM Cloud and are unable to reproduce the same behavior, then your issue is likely LMS-based.

    Here's a helpful article with steps on how to test a Storyline 360 course with SCORM Cloud.

    Please let me know if you have any more questions!

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