Forum Discussion

ArvindRawat-d58's avatar
ArvindRawat-d58
Community Member
5 years ago

Error: Media Playback error in RISE file published to LMS.

I have embedded a Zoom Recorded video in Rise and published it as a SCORM 1.2 file to our LMS. It did not runs perfectly for me in Chrome . Two other users who are testing it have both hit this erro...
rise 360
Renz_Sevilla's avatar
Renz_Sevilla
Staff
5 years ago

Hi Arvind! Thanks for sharing a screenshot of the error message. Could you please help us out by answering a few questions:

- Were you embedding the video via script hosted on another site?

- Have you also tried downloading the recorded video and uploading it to your Rise course?

- Are you using the latest version of Chrome, Version 89.0.4389.114? If not, please update and try again in an Incognito Mode of your browser to disable add-ons.

Lastly, to make sure there isn't a conflict with your publish settings for your LMS, I suggest testing your SCORM package on SCORM Cloud with debug mode enabled for testing Rise 360 LMS output files.

If your Rise 360 content doesn’t play, resume, or track correctly at SCORM Cloud, please submit a case so we can take a closer look! Be sure to include a copy of your project file so we can reproduce the problem.