Forum Discussion

SarahGreywitt-9's avatar
SarahGreywitt-9
Community Member
4 years ago

Error message for newly installed Storyline

Hello! I just installed Articulate 360 and Storyline last night. As I was getting started this morning, almost every time I try to preview a slide, I get an error that Storyline might shut down. I...
storyline 360
RenGomez's avatar
RenGomez
Staff
4 years ago

Hi Sarah,

Thanks for reaching out, and good call to start a case. I see my teammate, Carlo, has identified some unsupported characters as the source of the issue.

Let him know if the suggested steps helped or if further troubleshooting is needed!