Forum Discussion

RobertBrealey-4's avatar
RobertBrealey-4
Community Member
2 years ago

Error Message when Importing Translation file.

Hello Storyline Masters! I'm reaching out because, when I try to Import from a Word file, I received an error message as shown in the picture and was wondering if you could provide me with more in...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
2 years ago

Hi, Robert!

Thanks for reaching out. I'm sorry to hear you're experiencing an issue while trying to import content from a Word file but I'm happy to help troubleshoot.

  • First, please ensure that you're creating, editing, and publishing your Articulate project from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior.
  • You can also try restarting your computer if you haven't done so.

If the issue continues, I'd be happy to take a look at your files for further testing. You can upload those here or share them privately in a support case. We'll delete them from our systems once troubleshooting is complete.