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SteveWade-39f46's avatar
SteveWade-39f46
Community Member
7 years ago

Error Message When Trying to Publish to Review 360

I get the following error message when trying to publish a Storyline 360 course to Review 360. "There was an error publishing your course to Review 360. Please check your internet connection and t...
Review 360
MekeshAietan-07's avatar
MekeshAietan-07
Community Member
5 years ago

Hi, 

I am trying to publish a course to a course to review 360 and it keeps coming up with the internet problem error. 

"there was an error publishing your course to Review 360. Please check your internet connection and try again"

Is there a fix or some sort of resolution to the issue?

Thanks

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    5 years ago

    Hello Mekesh, and welcome to E-Learning Heroes! ⭐️

    Happy to help here! I published to Review 360 successfully just now, and I don't see any reported incidents.

    This article covers some reasons and solutions to try. If those don't help, let's try these steps:

    • Reboot, and sign out and back into your desktop app for Articulate 360. 
    • Try a simple repair of Storyline 360. 

    Let me know if any of those tactics help; I'll be here!

    • MekeshAietan-07's avatar
      MekeshAietan-07
      Community Member
      5 years ago

      Hey,

      Thanks for the reply. 

      I've rebooted and tried to open up the app but now I cant even connect to the articulate app. 

      Any ideas?

      • BeccaLevan's avatar
        BeccaLevan
        Community Member
        5 years ago

        Hello again, Mekesh!

        Happy to continue troubleshooting this with you:

        • When you open the Articulate 360 Desktop app and sign in, do you get an error, and if so, can you share a screenshot? 
        • Are you able to sign in with your email and password successfully here?

        I'm staying tuned for your response, and we'll go from there!

  • Noel's avatar
    Noel
    Community Member
    5 years ago

    Earlier in this thread a few users pointed out that sometimes Review360 is just down or nonresponsive (for whatever technical reason). It's not often, but from time to time I get this error too. 100% of the times when I do get it, waiting half an hour (sometimes longer) just fixes itself. I personally doubt it's anything on your end given the history of this error message. Read back through some of the earlier replies for more context.

    Also, from an earlier post in this thread: https://www.articulatestatus.com/

    You can check online status of Articulate in general next time you run into this. Could just be a server blip.