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SteveWade-39f46's avatar
SteveWade-39f46
Community Member
7 years ago

Error Message When Trying to Publish to Review 360

I get the following error message when trying to publish a Storyline 360 course to Review 360. "There was an error publishing your course to Review 360. Please check your internet connection and t...
Review 360
MekeshAietan-07's avatar
MekeshAietan-07
Community Member
5 years ago

Hi, 

I am trying to publish a course to a course to review 360 and it keeps coming up with the internet problem error. 

"there was an error publishing your course to Review 360. Please check your internet connection and try again"

Is there a fix or some sort of resolution to the issue?

Thanks

BeccaLevan's avatar
BeccaLevan
Community Member
5 years ago

Hello Mekesh, and welcome to E-Learning Heroes! ⭐️

Happy to help here! I published to Review 360 successfully just now, and I don't see any reported incidents.

This article covers some reasons and solutions to try. If those don't help, let's try these steps:

  • Reboot, and sign out and back into your desktop app for Articulate 360. 
  • Try a simple repair of Storyline 360. 

Let me know if any of those tactics help; I'll be here!

  • MekeshAietan-07's avatar
    MekeshAietan-07
    Community Member
    5 years ago

    Hey,

    Thanks for the reply. 

    I've rebooted and tried to open up the app but now I cant even connect to the articulate app. 

    Any ideas?

    • BeccaLevan's avatar
      BeccaLevan
      Community Member
      5 years ago

      Hello again, Mekesh!

      Happy to continue troubleshooting this with you:

      • When you open the Articulate 360 Desktop app and sign in, do you get an error, and if so, can you share a screenshot? 
      • Are you able to sign in with your email and password successfully here?

      I'm staying tuned for your response, and we'll go from there!