Forum Discussion
Error Message when upload published Rise file to SuccessFactors LMS
Hi Dana! We've uncovered a new clue that might help us finally nail down why this issue is happening.
We are working with a customer in a support case who was seeing the exact same issue you were seeing -- every Rise 360 course export would result in an error when uploaded to SuccessFactors.
However, when the course was exported from a personal computer outside of the network, there was no error! We found that the the security software on their network added extra metadata to the exported Rise 360 courses, and that caused an error in SuccessFactors.
Here's how you can help:
Please export any Rise 360 course from a personal computer outside of your work network, and upload that file to SuccessFactors from the same personal computer. You can try the same process with the file I shared here. Let me know how that goes!
Hi Alyssa, I will speak with our IT Security team, but we are not allowed to access Successfactors from non-company (non-network) computers. So, this may not be a solution for us.
Are you able to remove whatever is adding the metadata to the file in Rise? I'm asking since this does not occur with Storyline or Studio, it seems that the issue is still on the Articulate side?
Thanks,
Dana
The same is true for us.
Tested last night, and I was able to export a SCORM 1.2 package from Rise on my personal device and then upload successfully into SuccessFactors from my work computer the next day. Also, I verified that the package exported at home differed in size (slightly smaller) from one exported at work, so something is definitely being added.
Next step is to speak with my contacts on our cybersecurity team and learning operations team to see if anything can be done about this issue, as the solution of exporting from a personal device isn't much better (if at all) from the previous solution.
One question I have is why is this issue only impacting SuccessFactors users? If the metadata is being added by our security software, shouldn't it affect more LMSs? Maybe not? I also share Dana's consternation about this issue only affecting Rise and not other Articulate apps, though I suspect that the explanation for that is that Storyline is a desktop app and Rise is a Web app.
Stephen - thanks for testing this out. It's nice to know it works, but as you mentioned not a solution for most of us. i hope that they can find a way to allow Rise to publish the same as Storyline and Studio. :)
