Error Message when upload published Rise file to SuccessFactors LMS

I was not expecting this to be such a big deal but here we are in May 2021 still unzipping and rezipping files. I don't have access to the Rise code, of course, but considering that:

- we were not experiencing issues before Summer 2020

AND

- zip files created by Studio and Storyline are uploaded to SuccessFactors with no problems

I would expect that this would just be a matter of using for Rise the same compression method used by Studio and Storyline.

Does this make sense? 

Please understand that I am way beyond the "test your course in ScormCloud" step. I've done that already and it works but that doesn't necessarily mean that there is nothing that Articulate can do to solve this issue.

Yes, great question Simone! I'm curious as well. 

Same here Simone. We have had to purchase additional software (WinRAR) to unzip and rezip the Rise files, because no other zipping program would work for us. It is extremely frustrating that Storyline and Studio work fine, but Rise does not. I have over 175 Learning Administrators in our SuccessFactors LMS and I am the only one with the software (WinRAR). It is a full-time job just zipping and unzipping content. 

Very disappointed in this process.

7zip is a free option that's worked for me when the Windows compression utility hasn't; however, can't agree more that this issue should've been resolved a long time ago.

Hello!

In reference to what Simone is saying, I am facing the same issue. Prior to March 2020 I had no issues importing the zip files to the Success Factors LMS. Since then I've had to unzip and rezip every single module I publish. This goes beyond it being an inconvenience, it affects productivity as our team develops a significant amount of courses. Thanks! 

Hi Articulate Team, is there any way to get this issue escalated for resolution sooner than later? As you can see we have several people effected by this issue.

Thanks,
Dana

Hi Dana,

Thanks for letting us know how this is affecting your team. We're still looking into the cause of this issue, and we'll share an update with you if we get new information that will help. 

Hi everyone,

Our team has been working to nail down why Rise 360 zipped SCORM packages don't upload successfully for you in SuccessFactors. I know this has been a frustration for a while now, and we want to do all we can to resolve it. We've even partnered with administrators at SuccessFactors for testing, and they haven't been able to reproduce the error yet. We'd love to get your help. 

The zipped file linked below is a Rise 360 template (ADA Compliance for Employees) exported as SCORM 1.2. I did not unzip/rezip this package after it was exported. 

Can you please try uploading the package linked below to your SuccessFactors account and let me know if it uploads successfully? Here's what I see from my account. 

I'll be standing by! Thank you! 

File download link: ada-compliance-for-managers-scorm12-DV3mV27U.zip

Hi Aylssa,

I attempted to load the zip file you provided to our SF LMS, but it was not successful. I received the error "An error was detected: getzipFile(filename,uploadID,addXMLFilesOnly) error occured while retrieving the file from db".  I have it on video and a screen shot.

Error message.