Error Message when upload published Rise file to SuccessFactors LMS

Thank you, Dana! I will share this with the admins at SuccessFactors and reply back when I have an update! 

Yes, it would! By the way, what web browser do you typically use to upload Rise 360 courses to SuccessFactors? 

Could you try uploading the SCORM file I shared using other browsers and let me know if the same problem happens there? 

Thank you, Dana. So it sounds like the same problem happens for you in all three browsers: Chrome, Internet Explorer, and Microsoft Edge. This is helpful information! 

We're still working with SuccessFactors admins, and we'll keep you posted on what we uncover! 

We just started experiencing the same error message.  Our SCORM files are created in a custom application built in ColdFusion.  We just upgraded our Cold Fusion engine and are now receiving the same error message (An error was detected: getzipFile(filename, uploadID,addXMLFilesOnly) error occured while retrieving the file from db.  )

I was able to use Windows add to compressed folder to rezip the contents and then upload to SuccessFactors.

Let me know if here the issue is fixed or we need some process here?

Hi Dana! We've uncovered a new clue that might help us finally nail down why this issue is happening.

We are working with a customer in a support case who was seeing the exact same issue you were seeing -- every Rise 360 course export would result in an error when uploaded to SuccessFactors. 

However, when the course was exported from a personal computer outside of the network, there was no error! We found that the the security software on their network added extra metadata to the exported Rise 360 courses, and that caused an error in SuccessFactors. 

Here's how you can help:

Please export any Rise 360 course from a personal computer outside of your work network, and upload that file to SuccessFactors from the same personal computer.  You can try the same process with the file I shared here. Let me know how that goes! 

YEs, this needs a fix as manual upload is not a way for volume based publishing process. Can there be a automated folder structure that could published/upload successfully in SuccessFactors.

Hi Simone, please see the previous posts from Alyssa. She has been partnering with SAP SF on this issue. This is what helped them get this far. :) I agree with you that we need a viable solution. Fingers crossed they can get this to work like Storyline and Studio do. ;)

Hi everyone,

Thanks so much for the new information you've shared in the last couple of days. 

Stephen -- I appreciate you letting us know that you were able to download a Rise 360 course from home and successfully upload it to SuccessFactors. This supports our theory that network security software could be adding metadata to Rise 360 output files. 

Why doesn't this happen to Studio 360 and Storyline 360 output files?

Studio 360 and Storyline 360 are installed on your desktop. When you export LMS files from these tools, the entire export process happens locally on your hard drive.  You aren't downloading anything from the web. 

Rise 360 is a web app. When you export LMS files from Rise 360, a file is downloaded from the web, and network security software gets involved in that download process. 

This is also why you aren't able to successfully upload the sample Rise 360 course I shared earlier in this discussion thread. When you download the sample file from the E-Learning Heroes website, the network security software adds metadata to the file. 

In short, this is going to happen to any file you download from the web, but not on files you export from desktop software.

Please let me know if you have any further questions about this! 

Estou tendo o mesmo problema na minha plataforma, já testei tudo que falaram aqui e nada funcionou. Nossa empresa substituí scorms quase todos os dias e isso tem afetado nossa produção.

Podem me ajudar? Em anexo segue o erro.