Error Message while trying to save program

Ok, so I see a lot of people having this problem (as do I this evening). But what is this "known issue" and more important, how do I resolve this issue?

Hi Kaj,

Sorry to hear that you are encountering a similar issue. Just to give you a background of it, using Intel 11th Generation Core series processors or later causes a memory leak that affects the performance of Storyline 360. You can reach out to our support team here to confirm if you are being affected. 

We are still working on a fix, and you can check out the document below for a possible workaround that you can apply as a temporary solution. 

Storyline: Memory Leaks When Using Machines With Intel Iris Xe Graphics

We'll post an update here as soon as we receive any news, and our apologies for any inconvenience this issue may have caused. 

Hi Joe,

Thanks for the reply.

That would have made sense if I would be using an Intel processor, but my machine is equipped  with an AMD Ryzen 7 processor in combination with a NVIDIA GeForce RTX 3060 graphics card...

Anyhow, nothing was saved as it turned out... I hoped closing Articulate 360 via de task manager would give me a "recovery/autosave" file (as it normally does), but unfortunately that wasn't the case.

So, I had no other option than to do the work again and hit the save button around 1.5 million times in between. Didn't get the error again in this project so far. Weird.

If you need additional information, please let me know.